Shipping & Returns

RETURN & EXCHANGE POLICY

If you are not completely satisfied with your purchase you may return it back to Tag Aloha Co. within 14 days of your original purchase date unless purchased as part of a sale or promotion. Sale items are FINAL SALE. We do not accept exchanges. Customers can return items for a refund and place a new order.

For all return inquiries email sales@tagaloha.com

Our address:
905 Kalanianaole Hwy #3104 Kailua, HI 96734

  • Please include order number in your inquiry
  • Returns are allowed within 14 days of the original date of purchase
  • Items must be unused and in original condition with original tags attached
  • Please allow 14-21 business days from the date we receive your returned merchandise for your refund
  • Return policy ONLY applies to purchases made on tagaloha.com
  • Customers are responsible for all return shipping costs
  • Gift cards are final sale  

    Tag Aloha Co. reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for the cost of return shipment if the return is refused. 

    DAMAGES  

    • For all damage inquiries email sales@tagaloha.com
    • Please include order number and a photo of your damaged item in your inquiry

    CANCELLATIONS

    We are unable to change or cancel an order once it has been placed. We are so sorry for the inconvenience.

    RETROACTIVE DISCOUNTS

    Unfortunately we are unable to make any price changes retroactively.

    INTERNATIONAL ORDERS

    International orders can take 2-4 weeks to be delivered. The customer is solely responsible for all duties and import taxes.